Terms of Service and End User License Agreement

Last updated November 14, 2026 · Version 2026-11-14

1. Agreement

These Terms of Service and End User License Agreement (the "Agreement") are between you and [Company legal name] ("Telavar", "we", "us", "our"). They govern your use of the Telavar website, dashboard, phone app, phone numbers, AI receptionist and related services (together, the "Service"). You accept this Agreement when you check the box at sign-up, accept it when asked in the dashboard, or use the Service. If you use Telavar for a business, "you" means that business, and you confirm you are at least 18 and authorized to bind it. If you don't agree, don't use the Service.

The Service is for businesses. It is not offered to consumers for personal, family or household use.

2. Definitions

• "Callers" are people who call, text or are contacted through your Telavar number.
• "Your Content" is the business information, instructions, schedules and settings you give us, plus call transcripts, summaries, messages, appointments and other data generated for your account.
• "AI Output" is anything the Service's artificial intelligence says, writes or decides, including spoken replies, summaries, call-back flags and bookings.

3. License

While this Agreement is in effect and you're paid up, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal business purposes, under this Agreement and the plan you've chosen. The Service is licensed, not sold. We and our licensors keep all rights, title and interest in the Service, including its software, AI prompts and models, designs, trademarks and documentation. Anything not expressly granted is reserved.

You must not, and must not let anyone else: (a) copy, modify, translate or create derivative works of the Service; (b) reverse engineer, decompile or try to extract its source code, prompts or models, except where the law expressly allows despite this limit; (c) resell, rent, lease, sublicense or offer the Service to others as a service bureau; (d) access it to build a competing product, or copy its features or design; (e) get around usage limits, security measures or access controls; (f) scrape it or access it by automated means except through features we provide; (g) use it to send spam, robocalls or unsolicited marketing; or (h) remove any proprietary notices.

4. Your account

Keep your sign-in details secure, keep your account information accurate, and tell us promptly about any unauthorized use. You are responsible for everything done through your account, including by anyone you let use it.

5. How the Service works, and its limits

Telavar answers calls to a phone number we assign to you, using the information and instructions you provide. Depending on your settings it can take messages, answer questions, book or request appointments, forward calls, flag call-backs and send text messages and notifications.

Telavar uses artificial intelligence and speech recognition, which can be wrong. It may mishear or misunderstand callers, give incomplete or incorrect answers, book the wrong time or service, fail to book, fail to flag a call that needs a call-back, mislabel a call, or produce inaccurate transcripts and summaries. AI Output is not reviewed by a person before it reaches a Caller. You are responsible for reviewing calls, messages, bookings and transcripts, and for following up with Callers.

We don't guarantee that every call will be answered, connected, recorded, transcribed, forwarded or delivered; that any text message or notification will be delivered or delivered on time; that calendar sync will be complete or current; or that the Service will be available at any particular time. Calls and messages depend on phone carriers, internet connections and third-party providers outside our control. Plans include monthly call allowances and per-call time limits; once an allowance is used, calls may be forwarded to you or Callers may be asked to call back.

6. Not for emergencies

Telavar is not an emergency service and must not be relied on for emergencies, including medical emergencies, fires, gas leaks, electrical hazards, floods or threats to safety. Callers with an emergency should hang up and dial 911. Any emergency instructions you configure are provided to Callers as-is, and we are not responsible for whether a Caller hears, understands or follows them.

7. Your responsibilities and compliance with law

• Accurate information. The AI answers using the business details, prices, policies and instructions you give it. You are solely responsible for their accuracy and for keeping them current, and for any statements, quotes or commitments made based on them.
• Notice and consent for calls. Calls are converted to text by AI and transcripts are stored. Some states and countries require the consent of everyone on a call before it is recorded or transcribed, or require telling callers they are speaking with an automated system. You are solely responsible for giving any notice and getting any consent the law requires, for example in your greeting.
• Calls and texts. You are responsible for complying with telemarketing, calling and messaging laws and rules, including the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state laws, carrier requirements and A2P registration rules, for all calls and messages sent to or from your number or at your direction.
• No sensitive data. The Service is not designed for, and you must not use it to collect or store, payment card numbers, bank account numbers, Social Security or other government identification numbers, passwords, protected health information, or other sensitive personal data. The Service is not HIPAA compliant and we will not sign a business associate agreement unless we agree to one in writing.
• No professional advice. Don't configure the Service to give medical, legal, financial, safety or other professional advice. Any such information it repeats from your instructions is your responsibility.
• Your business decisions. You are responsible for your services, prices, appointments, staff and dealings with Callers, and for honoring or declining bookings made through the Service.

8. Acceptable use

Don't use the Service: for anything unlawful, harmful, fraudulent, deceptive, harassing, defamatory or discriminatory; to impersonate anyone or misrepresent your business; to infringe anyone's rights; to send malware or interfere with the Service or anyone's use of it; to contact people who haven't agreed to be contacted where consent is required; or in any way that exposes us, our providers or Callers to harm or legal liability. We may investigate suspected violations and cooperate with law enforcement.

9. Text messaging program

10. Fees and payment

You agree to pay the fees for your plan as shown on our pricing page or agreed with you in writing. Fees are billed monthly in advance and are non-refundable, including for partial months, unused calls or downgrades, except where the law requires otherwise. Introductory first-month prices apply only to the plans shown with one, once per business; after that, the plan's regular price applies. Fees don't include taxes, which you pay (other than taxes on our income). If a payment fails or is late, we may suspend the Service until it's paid. We'll tell you in advance before we change what we charge you. Plans are month to month: you can cancel at any time, and the Service continues until the end of the period you've paid for.

11. Your Content, data and security

You own Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Your Content as needed to provide, secure, support and improve the Service, and to share it with our service providers for those purposes. We may create and use de-identified, aggregated data (which doesn't identify you or any Caller) to operate and improve the Service. You confirm you have the rights and consents needed for us to process Your Content, including Callers' information, as described here and in our Privacy Policy.

We delete call transcripts and past appointments after the retention period stated in our Privacy Policy and may delete Your Content after your account closes. You are responsible for keeping your own copies of anything you need. If you give us feedback or suggestions, we may use them without obligation to you.

Our safeguards. We use reasonable administrative, technical and physical safeguards designed to protect Your Content, such as encrypted connections, hashed passwords, encrypted backups and limited access. No method of transmission or storage is completely secure, and we do not guarantee that unauthorized access, use, disclosure, alteration or loss will never occur.

Your security responsibilities. You are responsible for using a strong, unique password; keeping your sign-in details, devices and networks secure; controlling who you let use your account; securing any accounts you connect (such as Google, Microsoft or your phone carrier); and telling us promptly at [contact email] if you suspect unauthorized access. We are not responsible for any incident caused by your credentials, devices, networks, staff or connected accounts, or by anyone using them.

Security incidents. If we confirm that Your Content in our systems was accessed or acquired without authorization (a "Security Incident"), we will notify you without undue delay and as required by law, share the information we reasonably can about what happened, take reasonable steps to contain and investigate it, and cooperate reasonably with you. Where the law makes you responsible for notifying Callers, regulators or others about a Security Incident involving Your Content, you are responsible for those notices, and we will provide reasonable information to help. Our notice of, or response to, a Security Incident is not an admission of fault or liability. Incidents at third-party providers (section 12) are governed by those providers' terms, and we will pass along information we receive that affects you. To protect the Service, we may suspend access, reset passwords, sign users out or change keys during an incident. The limits in section 15 apply to claims relating to Security Incidents.

12. Third-party services

The Service relies on third parties, such as Twilio (calls and texts), Anthropic (AI), phone carriers, hosting providers and, if you connect them, Google Calendar or Microsoft Outlook. Your use of those connections is also subject to their terms. We don't control and aren't responsible for third-party services, including their availability, outages, errors, changes, security or data handling.

13. Suspension and termination

We may suspend or end your access, with or without notice, if you breach this Agreement, don't pay, create risk or possible legal exposure for us, our providers or others, or if a provider or the law requires it. We may also stop offering the Service, or any part of it, with reasonable notice. You may stop using the Service and close your account at any time. When this Agreement ends, your license ends, we stop answering calls for your account, and sections 3 (restrictions), 6, 7, 10 (unpaid fees), 11, and 14 to 20 continue to apply.

14. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, INCLUDING ALL AI OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY, AND ANY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, THAT EVERY CALL WILL BE ANSWERED OR HANDLED CORRECTLY, THAT BOOKINGS, TRANSCRIPTS, SUMMARIES OR MESSAGES WILL BE ACCURATE OR DELIVERED, OR THAT YOUR CONTENT WILL NOT BE LOST.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER WE NOR OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, CUSTOMERS, GOODWILL, DATA OR ANTICIPATED SAVINGS, INCLUDING FROM MISSED, DROPPED OR MISHANDLED CALLS, MISSED, INCORRECT OR DOUBLE BOOKINGS, INACCURATE AI OUTPUT, UNDELIVERED MESSAGES, OUTAGES, OR UNAUTHORIZED ACCESS TO OR LOSS OF DATA, EVEN IF WE WERE TOLD THEY WERE POSSIBLE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THIS AGREEMENT, UNDER ANY THEORY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100).

These limits are an essential part of the bargain between us and apply even if a remedy fails of its essential purpose. Some jurisdictions don't allow certain limits, so some may not apply to you; in that case our liability is limited to the smallest amount the law allows.

16. Indemnification

You will defend, indemnify and hold harmless [Company legal name] and its affiliates, officers, employees, agents, suppliers and licensors from and against any claims, demands, investigations, losses, damages, fines, penalties, judgments, settlements, costs and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content, including the information and instructions you give the AI; (b) your use of the Service; (c) your dealings with Callers, including your services, prices, bookings and any injury, property damage or loss to a Caller; (d) your breach of this Agreement; (e) your violation of any law or third-party right, including call recording, consent, privacy, telemarketing and messaging laws; or (f) any unauthorized access to or use of your account, Your Content or the Service resulting from your failure to meet your security responsibilities in section 11. We may take over the defense of any claim at your expense, and you will cooperate with us. You won't settle a claim that affects us without our written consent.

17. Events beyond our control

We aren't responsible for any delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, pandemic, war, terrorism, civil unrest, labor disputes, government action, power or internet failures, carrier or telecommunications outages, failures of hosting, AI or other third-party providers, cyberattacks, or changes in law.

18. Disputes: arbitration and class action waiver

Informal resolution first. Before starting any claim, you agree to email us at [contact email] describing the dispute and to try in good faith to resolve it for 30 days.

Binding arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the Service that isn't resolved informally will be settled by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in [county and state] or by video conference. Judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small claims court if it qualifies, and either party may seek an injunction in court to protect its intellectual property or confidential information or to stop misuse of the Service.

No class actions or jury trials. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective, consolidated or representative action, and the arbitrator may not consolidate claims or award class-wide relief. You and we each waive any right to a jury trial. If this class action waiver is found unenforceable for a claim, that claim must be heard in court, not arbitration.

Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, to the extent the law allows.

19. Changes

We may change the Service at any time. We may update this Agreement; we'll change the date and version above, and for material changes we'll notify you and ask you to accept the new version in your dashboard before you continue using the Service. If you don't accept, you may close your account. Continuing to use the Service after an update takes effect means you accept it.

20. General

• Governing law. This Agreement is governed by the laws of [state] and applicable U.S. federal law, including the Federal Arbitration Act, without regard to conflict-of-law rules. Subject to section 18, courts in [county and state] have exclusive jurisdiction.
• Entire agreement. This Agreement, our Privacy Policy and any order or plan terms we agree to in writing are the entire agreement between us about the Service and replace any earlier understandings.
• Severability and waiver. If any part is found unenforceable, it will be enforced to the maximum extent allowed and the rest stays in effect. Not enforcing a provision isn't a waiver.
• Assignment. You may not assign or transfer this Agreement without our written consent. We may assign it, including in a merger, acquisition or sale of assets.
• Electronic notices. You agree to receive notices and accept this Agreement electronically. We may notify you by email to your account address or in the dashboard. Send notices to us at [contact email].
• Relationship. We are independent contractors. Nothing here creates a partnership, joint venture, agency or employment relationship, and there are no third-party beneficiaries.

Contact

[Company legal name] · [contact email] · [mailing address]